At FunAir, we take pride in creating high-quality, custom-made inflatable products tailored to meet our customers’ unique specifications. Because each product is made to order, we have a specific policy regarding refunds and returns. Please read the details below to understand your rights and our procedures.
1.1 Eligibility for Refund
Due to the custom nature of our products, refunds are only available in cases where the product is defective or does not meet the specifications agreed upon at the time of purchase. Refunds will not be issued for any other reason.
1.2 Refund Process
If you believe your product is eligible for a refund due to defects or specification issues, please contact our customer service team at [insert contact information] within 7 days of receiving the product. Provide your order number, a detailed description of the issue, and any supporting photos. Our team will review your request and determine if a refund is warranted.
1.3 Non-Refundable Items
Since all FunAir products are custom-made to order, we do not accept returns or provide refunds for:
– Change of mind after the order has been placed.
– Incorrect measurements or specifications provided by the customer.
– Custom products that match the specifications agreed upon but do not meet the customer’s expectations.
2.1 No Returns Accepted
As all FunAir products are custom-made, we do not accept returns for any reason other than defects covered under our standard product warranty.
2.2 Product Warranty
FunAir stands behind the quality of our products. Each product is covered by our standard product warranty, which ensures that your inflatable product is free from defects in materials and workmanship for a specified period after purchase. If a defect is found, please refer to our warranty policy for guidance on how to proceed.
2.3 Reporting Defects
If your product arrives with a defect or is damaged, please contact us within 7 days of receipt. Include your order number, a description of the issue, and photos of the defect or damage. Our team will assist you in resolving the issue, which may include a repair, replacement, or refund as covered under our warranty.
3.1 No Exchanges Accepted
Due to the custom nature of our products, exchanges are not accepted. Please ensure that all specifications are correct before placing your order.
For any questions or concerns regarding this Refund and Returns Policy, or to report an issue with your product, please contact us.
